Computer help desk software

With its new Help Desk Review service, Sunrise Software's consultants undertake an in-depth review of the current performance of an organisation's help desk through staff interviews, documentation review and physical review of the day-to-day operation. Sunrise is focused on developing help desk and customer care solutions that are easy to install, easy to use, scaleable, customisable and cost effective. The multi-layer service follows a three step approach: benchmark the current help desk performance; develop a strategy to deliver long term goals and develop a gap analysis and performance improvement plan to achieve the goals.

Nick Payne, director of strategy, Sunrise Software, said: "The help desk is increasingly becoming an organisational imperative as it helps businesses to deliver competitive advantage through improved customer service. Only by reviewing the help desk with an independent, analytical approach can an organisation effectively measure their help desk performance against set objectives."